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Intelligent communication

The tools in Office 365 are many and often we find ourselves wondering which application or tool is best to use to communicate with colleagues. Should we send an email to the project team, or perhaps start a chat in Skype for Business? Post a message in Yammer to the group that we think is appropriate, or why not a news item in the Team site that everyone in the group uses? The digital transformation means that as users we need to make the most of the tools to be more productive and efficient. Microsoft has just finished its annual technology conference Ignite and they launched many new features and mindsets. We at AddPro were there to pick out the best and then translate it to our own market to help you in your digital journey.

"The Hero" App

Microsoft Teams was launched to public users in March this year and has quickly become a favourite for groups who need a tool for persistent chat and a shared workspace. However, there are just as many people wondering what Teams should be used for and how best to implement it in their Team. The frequency of updates from Microsoft has been high and how to relate to Skype for Business which is well established in many organisations. Microsoft has now gone public with the announcement that Teams is evolving to become the primary client for intelligent communication and that it is taking over Skype for Business for both chat, online meetings and calls.

Microsoft Teams is based on a completely new infrastructure for Skype communication and is basically built with components from Azure. Teams Services talks to all our core systems like Exchange, SharePoint, OneDrive and Skype. So we can look forward to Teams as our primary application for communicating with people and teams both internally and externally.

How to use Teams?

To keep up with the digital transformation and become a more efficient and productive user, we need to make the best use of IT support. The basis for teams and the whole organisation to become more efficient is that everyone uses the same tools and has a common way of working.

In project work, Teams can act as the whole project's workspace with conversations, shared files, tasks and planning. The project team can customise the tabs in their Team and provide quick access to the features that are important to that particular group. You can also create tabs to external systems such as Trello, Zendesk and more. A new long-awaited feature in Teams is external sharing. It is possible to invite guests to your Team who can then join conversations and collaborate on documents. External guests are added to the Azure Active Directory so that the IT department has control over all external users.

Bringing structure to Teams is a bit about creating the right channels for the right purposes and connecting tabs to the right information your team needs. But it's really mostly about the people. There's no tool that automatically creates a good structure that fits everyone in your organisation. It is therefore very important that new communication tools are implemented with the help of different parts of the business, with clear goals and that the leadership of the organisation is on board with the change.

AddPro can help your organisation understand how Teams can be used and adapted with its digital journey planners. We can analyse the way you communicate and collaborate in projects and teams. Through workshops and training, we can help your users become more effective.

Interested in attending a seminar on Teams? Click on the button below and fill in your contact details and which city you are interested in attending in Malmö, Gothenburg or Stockholm and we will get back to you with more information.